Benchmarking: Health Care Customer Service

Health Care Customer Service Benchmarking Association

Health Care Customer Service Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Health Care Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

Top 10 Avoidable
Benchmarking Mistakes

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Top 10 Benchmarking Mistakes White Paper